Refund & Cancellation Policy

The initial Strategy Audit is offered at no cost and involves no payment, deposit or invoice. There is nothing to refund or cancel — you may reschedule or decline to proceed at any stage without obligation.

The Strategy Sprint is a fixed-scope engagement, invoiced 50% upfront and 50% on delivery of the Value Moat™ Blueprint.

• Cancelled before work begins (before kickoff call): full refund of the upfront payment, less a 10% administrative fee.
• Cancelled after work has commenced: the upfront payment is non-refundable, as it covers strategist time already committed.
• If Blu Dexter is unable to deliver the agreed scope, the client is entitled to a full refund of amounts paid for undelivered work.

The Growth Engine is invoiced monthly in advance. The 12-month term reflects the compounding nature of the Value Moat™ framework.

• Either party may cancel with 30 days’ written notice at any time; the client remains liable for the notice-period fee and any committed media spend.
• Monthly fees already invoiced and paid are non-refundable, as they correspond to work delivered or in progress for that month.
• No refund is issued for partial months; cancellation notice served mid-cycle takes effect at the end of the current billing month plus the notice period.

Authority Partnership terms are bespoke and defined in the signed SOW, including any performance-linked clauses. In the absence of a specific clause, the Growth Engine cancellation terms above apply by default.

• Third-party media spend (Meta, Google, LinkedIn, etc.) once released to the platform — these are billed at cost and are subject to the platform’s own terms.
• Third-party licences, stock assets, tools or subscriptions purchased on the client’s behalf during the engagement.
• Strategist and creative time for work already delivered, reviewed or approved by the client.

Send a written request to info@bludexter.com with your company name and engagement start date. We reply within 27 minutes during business hours and confirm the applicable terms, notice period and any refund due within 3 business days.

Approved refunds are processed to the original payment method within 7–10 business days.

This policy may be updated from time to time; the version in effect at the start of your engagement governs that engagement unless a change is required by law.

Questions about this policy can be sent to info@bludexter.com or +91 98185 05999.